Unfortunately outdoor parties always have a chance of not going the way we plan. We understand this and will issue a refund of all payments made after the initial non refundable deposit. These funds will be turned into a raincheck tracked in our system to go towards future rentals. Good for an entire year.
Yes, we do deliver to other cities besides Waco. However, all surrounding cities around Waco will be subject to delivery fees. These fees are based on mileage from downtown Waco to your event with 2 trips. Once to deliver and secondly to pick up.
If you do not see your city in our location's list at checkout please call us at 254-870-8078.
If you do not see your city in our location's list at checkout please call us at 254-870-8078.
That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours or up to the evening before your rental day. If this is the case, we will call you before to confirm that someone will be at the party location.
No. The inflatable should be clean when you get it. [company name] cleans and disinfects after every rental.
Yes. A blower keeps air in the inflatable the entire time. Once unplugged they deflate. That's why we require an outlet within 75 feet of the unit or a generator. Longer distances can be achieved but the homeowner will need a 10ga cord no longer than 125 feet.
Some parks do NOT have electricity. If you want to set up at a park, you may need to rent a generator. We rent generators at a reasonable cost. Also, most parks are first come, first serve so get your spot early in the day. We can pick up as late as 8pm. There is also an additional fee for same day pickup
Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.
We will issue you a full refund if its more than 14 days prior to your rental date. This will allow us time to recoup the reservation loss. If a cancellation is needed within the 14 calendar day time-frame, a raincheck will be issued for a later date. Your raincheck is good for one year from the date issued.
Yes all orders require a 30% Credit/Debit Card deposit, which will be deducted from the balance due. These are fully refundable if you cancel your order at 14 days or more prior to your rental date. If you cancel in less than 14 days prior to your rental you will be given a rain check that is good for 1 year.
Our Inflatables are 14'x14' and then just get bigger and bigger. We do have the dimensions of the units on each of their product pages. Please note the space required for each inflatable (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Inflatables need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the unit. The sizes listed with each include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup
Check the requirements listed with each unit. Also, make sure you have at least a 4 feet of access to the area where it will be set up. The inflatables can weigh up to 650 pounds so we need a clear path with ample room.
We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of loose rocks as the constant rubbing will wear through the bottom of the vinyl.
Yes. There is a link in your receipt once you've ordered or you may contact our office and we'll send one over.
Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.